Cisco, the worldwide leader in technology that powers the Internet, has partnered with Certiport to create the Cisco Certified Support Technician (CCST) certification program.
This program includes three certification exams designed to validate work-ready skills and knowledge to help learners find a job in the field of end user support, networking, and cybersecurity. Earning a Cisco Certified Support Technician certification showcases the learner’s skillset to employers, telling them they are ready to roll up their sleeves on day one.
The CCST IT Support, CCST Networking, and CCST Cybersecurity exams were created by a team of subject-matter experts from diverse careers and industries (including Cisco employees, networking and cybersecurity professionals, hiring managers, professors, teachers, and the experts at Certiport) to ensure these certifications effectively bridge the gap between education and the skills and knowledge needed to succeed in the workplace. It helps prepare learners for high-demand roles in tech support, networking, and cybersecurity, including analysts, auditors, support specialists, and technicians.
1.1. CCST – IT Support
This is a certification for entry-level help desk technicians, end user desktop support technicians, IT students, interns, etc. The exam targets entry-level IT professionals, and secondary and immediate post-secondary students. The successful candidates are qualified entry-level help desk technicians and customer support technicians, students, and interns.
1.2. CCST – Cybersecurity
The successful candidate has the foundational knowledge and skills necessary to demonstrate cybersecurity skills. This test will be an entry point into the Cisco Certified program.
Candidates for this exam are starting their journey in the cybersecurity field. This exam assesses their understanding of key security paradigms, terminology, and mindset. Successful candidates will have a keen awareness of the importance of security and the threats to a business when security procedures are not followed. They are willing to teach others about security concerns.
They are developing the investigative and implementation skills necessary to succeed in the field and have an aptitude and desire to learn more. They are familiar with the toolset at a fundamental level and can assist in threat mitigation and incident response.
1.3. CCST – Networking
The successful candidate has the foundational knowledge and skills necessary to demonstrate how networks operate, including the devices, media, and protocols that enable network communication. This test will be an entry point into the Cisco certification program.
This is a certification for foundational network technicians, networking students, interns, etc. The exam targets secondary and immediate post-secondary students, and IT and Networking professionals. The successful candidates are qualified work-ready network technicians and customer support technicians, students, and interns.
